Position Overview

The Administrative Assistant position under the Food Safety & Quality Assurance Dept. plays a vital role supporting the Food Safety & Quality Assurance group predominately in the area of food safety compliance data analysis. Position offers both daily/routine tasks and opportunities to take part in special projects and team developments.

Key Responsibilities & Duties:

• • Respond to account, customer, and consumer requests via telephone and email in a timely manner
  • Document all inquiries, requests, resolutions, and follow-up tasks
  • Escalate inquiries and requests as necessary to the appropriate department, person, or external agency
  • Display a courteous and empathetic attitude to all customers
  • Compile, file, and record: customer and consumer claim reports, receiving logs data
  • Develop and trend claims data and provide monthly and/or quarterly reports
  • Receive, reconcile, and process customer and consumer claims
  • Review claim investigations for completeness
  • Record minutes during group and/or department meetings
  • Provide support to other members of management and department as requested
  • Perform other departmental tasks/projects as assigned

Qualifications & Skills:

• • Associate’s degree preferred
  • At least one (1) year of customer service experience
  • 2+ years of experience in an administrative role
  • Proficient in Microsoft Office Suite or related software.
  • Typing minimum of 45 WPM
  • Excellent organizational skills and attention to detail
  • Ability to function well in a high-paced and at times stressful environment
  • Excellent time management skills with a proven ability to meet deadlines
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Ability to work independently with minimal supervision
  • Professional, articulate, and team oriented
  • Highly meticulous
  • Punctual and reliable

Physical Requirements:

• • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

Schedule: M-F 8:00am-5:00pm (On-Site)

Salary Range:  $19.00-$22.00 (DOE)