Position Overview

Assigned to specifically develop, coordinate, and oversee the Regional Managers (“RMs”) in a designated geographical territory (“Division”), the Division Manager will be working closely with Regional Managers and providing the day-to-day oversight, guidance, and compliance efforts necessary to protect AFC brands’ integrity and expand AFC’s business and profitability in the Division. This role will also work with headquarters’ staff to accomplish daily task and will report to the General Manager or Deputy General Manager, if applicable in the chain of command.

Key Responsibilities & Duties

• Provide guidance to RMs on business operations, procedures, and strategies, as well as their interactions with franchisees (“FCs”), to drive sales and profit of all concepts at all accounts in the division.
• Monitor day-to-day operation of RMs and other field personnel in the division to ensure AFC’s standard product quality and food safety policies are properly implemented and provide retraining to them when necessary.
• Oversee scheduling for all field support staff and trainers. Ensure RMs are properly situated with resources for any opening locations; including the training needs of FCs.
• Working in conjunction with the Sales & Marketing Department in developing strong relationship with clients and responding to their needs; especially the client’s division or regional levels. Ensure all relevant market area information, internal and/or external (e.g., competitor’s information) is reported to HQ in a timely manner.
• Secure and improve profitability of the overall business operation of AFC in the division, through controlling the number of AFC management locations, providing appropriate sales forecast in store-opening and promoting appropriate commission rate, while controlling operating expenses.
• Work closely with R&D Department on new concepts and ideas and the execution of any new programs, new item launches, and new policies/procedures.
• Research market trends and competitors’ trends in Division and support R&D initiatives.
• Communicate closely with Regional Managers on all aspects of operations and ensure timely reporting of divisional information (e.g., sales, inventory, pricing, promotion results, training results) upstream to HQ is completed accurately and promptly.
• Uphold all company’s policies and procedures as part of upper management.
• Duties included but not limited to as described above.

Qualifications & Skills

• Minimum 6 – 8 years’ experience managing/supervising staff in a multi- unit environment
• Must have a successful track record of previous experience as an AFC Regional Manager, Restaurant General Management, or Executive Chef
• Be able to multitask and make pertinent decisions based upon established company policy and procedure
• Must be able to travel out of state for extended periods of time
• Must possess strong leadership ability
• Must be a team player
• Must have good communication skills, oral and written

Physical Demands

• Prolonged periods standing and walking up to 8 hours or more.
• Frequent bending, lifting, pushing, pulling of products, material, etc.
• Must be able to lift to 50 pounds at times.

Employee Offered Benefits

AFCFC’s benefit package includes group medical, dental, and vision health benefits; basic life and AD&D, flexible PTO, paid holiday, and 401k retirement plan with company match provision

Position Overview

Temporary Sushi Chefs’ assignments are in various AFCFC sushi bars around the nation. Responsibilities include operating sushi bar and/or hot foods service counters under AFC corporate management (AFC Mgmt.) until assignment ends. Training will be provided during a 2-week orientation at AFC Headquarters.

Key Responsibilities & Duties

• Open sushi bar and/or hot food service counter i.e. Sizzling Wok, Steam Table or Hot Bowl
• Make sushi items and/or hot foods
• Post applicable promotional displays (posters, banners, etc.)
• Promote food product by demonstration/sampling
• Close sushi bar and/or hot food service counter
• Other duties as assigned

Qualifications & Skills

• High school diploma/GED preferred
• Minimum 3 years experience as a sushi chef
• Knowledge of sushi making and safe handling of food
• Served Safe certified preferred
• Must have excellent customer service skills
• Must take initiative and be able to work efficiently with minimal supervision
• Must be detail oriented

Position Overview

Advanced Fresh Concepts Franchise Corporation (AFCFC) is looking for an Administrative Assistant under the Food Safety & Quality Assurance Team who will play a vital role supporting the Food Safety and Quality Assurance Department predominately in maintaining customer confidence by way of investigating all reported customer events, contacting customers, reporting a general liability matter, following through with an appropriate resolution and data analysis.

Key Responsibilities & Duties

• Corresponding with injured customers by telephone and/or in writing to promote premier customer service and provide quick resolution of claims
• Investigating reported customer events to ensure all necessary information is accurately captured should the customer assert a claim
• Managing all claims to ensure timely and equitable resolution
• Securing physical evidence related to customer events, to assist in claims handling and potential future litigation
• Coordinating with insurance adjusters, clients, field team members, and internal department leads
• Providing prompt and continuous updates with key account partners
• Develop monthly, quarterly and annual reports
• Assess internal inspection reports for comprehensive and potential errors
• Identify gaps in reporting systems and data
• Edit inspection report errors where applicable
• Compile and file hard copy reports
• Record internal and regulatory inspection report data
• Disseminate various inspection reports and notices to appropriate parties
• Submit recurring records request to regulatory agencies
• Record receiving shipment data
• Record minutes during group and/or department meetings
• Provide support to other members of management and department as requested
• Light filing

Qualifications & Skills

• High School Diploma required
• Associate of Arts Degree or higher preferred
• 2+ years of customer service or retail experience preferred
• General knowledge of food service and food safety processes preferred
• Proficient in MS Office applications
• Type a minimum of 45 WPM
• Excellent verbal and written communication
• Excellent auditory perception
• Excellent investigative and analytical skills
• High degree of maturity, discretion, tact, and independent judgment
• Punctual and reliable
• Professional, articulate and team oriented
• Possess a high level of organizational expertise
• Highly meticulous
• Ability to adapt and excel in a fast-paced environment
• Ability to manage time efficiently and execute projects diligently
• Ability to work independently with little supervision

Employee Offered Benefits

AFCFC’s benefits package includes group medical, dental, and vision health benefits; basic life and AD&D, flexible PTO, paid holiday, and 401k retirement plan with company match provision

Position Overview
This position will function as a coordinator of franchise programs and assist in the execution. This position requires attention to detail, critical thinking, vision, and creativity in carrying out duties. Responsibilities will include daily activities, short-term, and long-term projects pertaining to client and franchisee matters.
This position also requires close communication with the Division Manager and cooperation with various department personnel to ensure matters are completed accurately and on time.

Qualifications

• Education— Bachelor’s Degree, preferably in Business Administration
• Experience—At least 2 years of office experience preferably in food industry (prepared foods background), with experience in project implementation; schedule management; communication with varying levels of authority
• Languages/skills/abilities—Fluency in English; ability to work in a fast-paced environment; quick learner; positive attitude; time-management; detail oriented; ability to approach all tasks assigned in a systematic, disciplined, accurate, and thorough manner.

Primary Job Functions (85%)

1. Assist the Division Manager in reinforcing new product, promotion, and concept roll out schedule
   a. Update Department project schedule per approvals and requests received
2. Communicate signage needs to designers for creation, with specified deadlines.
3. Ensure each team lead is fully aware of current and upcoming product, and promotion, implementations.
4. Assist in the development of concept operational manuals and recipes guides
   a. Follow up with participating personnel to gather the information needed
5. Coordinate vital tasks required for AFC to attend industry tradeshows, in order to promote the company globally.
   a. Ensure AFC’s booth is appropriately staffed during setup and for the duration of the tradeshow, while still fully supporting the field staff.
6. Support the search and development of regional commissary kitchens

Other Job Functions (15%)

• Additional projects as assigned.

Employee Offered Benefits

AFCFC’s benefit package includes group medical, dental, and vision health benefits; basic life and AD&D, flexible PTO, paid holiday, and 401k retirement plan with company match provision

Position Overview

Hot Food Field Supervisor will directly supervise and coordinate activities of workers engaged in preparing and serving food.

Key Responsibilities & Duties

• Be an inspiration and motivate daily excellence
• Supervise and coordinate all culinary activities
• Oversee guest services and resolve issues
• Ensure a high quality of ingredients and food preparation
• Building sales and executing promotional programs
• Analyze sales trend and labor control
• Recruit and interview potential prospective Franchisee
• Interview, hire and train all field employees
• Oversee the daily operation of food service staff
• Monitor quality of products and services produced
• Adjust daily schedules for shift personnel to ensure optimal efficiency
• Manage inventory of ingredients and supplies
• Maintain health standards for raw and finished products
• Must be able to travel 95%+ of the time

Qualifications & Skills

• ServSafe Food Safety Manager Certification required
• Previous experience in food service or other related fields (3+ years of Multi-Unit Management experience preferred)
• Knowledge of common food safety practices
• Strong leadership qualities
• Must be dependable, reliable and motivated
• Ability to thrive in a fast-paced environment
• Excellent written and communication skills
• Strong attention to detail
• Shift flexibility (must be able to work closing shifts, holidays, and evenings as needed)
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds

Employee Offered Benefits

AFCFC’s benefit package includes group medical, dental, and vision health benefits; basic life and AD&D, flexible PTO, paid holiday, and 401k retirement plan with company match provision

Position Overview

Field Supervisor is responsible with managing AFCFC Corporate management food service counters and collaborating with the respective Assistant Regional Manager and Regional Manager. The position includes supervising, coordinating, and analyzing the operation of the assigned food service counter to function efficiently. These will include but not limited to the following:  Sushi, Sizzling Wok, Steam Table, Noodle Bars and Hot Bowl operations.

Key Responsibilities & Duties

Food Service Counter Coordination (50%)

• Manage operation task and hours
• Build sales and execute promotions/program
• Supervise opening/closing
• Manage inventory
• Handle customer’s complaints and feedback
• Communicate with store management daily
• Handle troubleshooting equipment problems
• Analyze sales trend and labor control
• Find potential prospective franchisee

Employee Oversight (30%)

• Coordinate employee schedule and hours
• Coordinate employee tasks
• Interview, hire, train and supervise employees
• Evaluate employees’ efficiency and productivity

Administrative Functions (20%)

• Submit assignments (schedules, pays, etc.) for employees
• Submit weekly data reports and business reports within company policy
• Send/receive data reports from the store

Qualifications & Skills

• Education: 4-year degree preferred
• Experience: Minimum 3 years’ experience in the food service industry as a chef
• Language: Fluent in English and computer skills
• Travel: Business travel up to 80%+ of the time
• Served Safe certified preferred
• Must have excellent customer service skills/self motivated

Employee Offered Benefits

AFCFC’s benefit package includes group medical, dental, and vision health benefits; basic life and AD&D, flexible PTO, paid holiday, and 401k retirement plan with company match provision

Position Overview

A Regional Manager will promote the sushi and other Japanese/Asian cuisines offered to customers/clients through the company’s values and missions with integrity, confidence, and knowledge. This position will also promote, develop, coordinate, and oversee all aspects of operations of an assigned region. The role will be working closely with Assistant Regional Managers, Field Supervisors, and franchisees in the business operations and will report to the Division Manager and General Manager. Essential functions of the position are listed below and must be performed with or without reasonable accommodation.

Key Responsibilities & Duties

• To protect AFC brand by all division members in stringent compliance with AFC system standard.
• To build strong and loyal account base by offering only approved products and services.
• Review business operations of all concepts for all accounts. Discuss business operations, procedures, and strategies to franchisees and field management.
• Manage and review scheduling for all field staff and Assistant Regional Managers.
• Coordinate with Assistant Regional Managers and marketing department with opening locations and new concepts possibilities.
• Organize and communicate effectively with all departments as necessary to ensure completion of all assigned tasks and projects.
• Ensure Assistant Regional Managers and field staff training needs are met.
• Maximize sales and profitability.
• Communicate closely with Assistant Regional Managers and Field Supervisors on all aspects of operations.
• Follow-up on training with technique learned and food safety guidelines.
• Ensure all Assistant Regional Managers and Field Supervisors are fully competent on Hot Foods Operations.
• Manage scheduling and maintaining of proper inventory for operations.
• Make plans and set regional goals.
• Develop training program for prospective franchisees and Field staff to master the “Art of Cooking.”
• Manage and resolve operation’s critical issues even after hours, weekends, and holidays as necessary.
• Occasionally oversee and evaluate the operations after hours and as necessary.
• Represent the company in the field at all times by dressing and appearing in a neat, orderly, and well-groomed manner.
• Perform other related duties as assigned.

Qualifications & Skills

• Minimum of 4 – 6 years’ experience managing/supervising staff in a multi- unit environment
• Must have previous experience in restaurant management and multi-line, preferably in sushi industry
• Experience in prepared packaged food is a plus
• Must be able to travel out-of-state for extended periods of time
• Must have an excellent customer/client service skill
• Must be a team player
• Must have good communication, oral, and written skills
• Excellent time management, scheduling, managerial, and organizational skills.
• Excellent interpersonal skills with the ability to work well with a variety of personalities and under pressure.
  

Physical Demands

• Prolonged periods standing and walking up to 8 hours or more
• Frequent bending, lifting, pushing, pulling of products, material, etc.
• Must be able to move/lift up to 50 pounds at times

Employee Offered Benefits

AFCFC’s benefit package includes group medical, dental, and vision health benefits; basic life and AD&D, flexible PTO, paid holiday, and 401k retirement plan with company match provision