Position Overview

Advanced Fresh Concepts Franchise Corporation (AFCFC) is looking for a Travel Coordinator under the Business Operations Department. This position requires processing a high volume of travel requests while meeting travel policies, guidelines and budget to deliver efficient travel arrangements for staff.

Key Responsibilities & Duties

• Process travel arrangements for all field and office staff
• Reconcile employees’ assignments, collect final receipts
• Review and verify invoices and receipts
• Coordinate with travel agencies, hotel sales representatives, and rental car sales representatives
• Negotiate corporate rates and incentives, review reports, update and manage membership account information quarterly
• Multitask in answering phone calls and processing travel arrangements in a timely manner
• Coordinate with Human Resources and collect documents for employees’ auto claims
• Thorough knowledge of the functional area under supervision
• Extensive knowledge of department processes.

Qualifications & Skills

• High School Diploma required
• Associate of Arts Degree or higher preferred
• 2 years of customer service or retail experience preferred
• Excellent customer service skills
• Understanding of travel policies and regulations
• Strong working knowledge of the travel industry
• Ability to maintain and manage vendor relationships
• Negotiation skills
• Demonstrate a strong ability to analyze problems and analytical thinking
• Excellent verbal and written communication skills
• Able to calculate accurately
• Detail orientated
• Excellent interpersonal communication skills
• Ability to adapt and excel in a fast-paced environment
• Ability to juggle multiple projects simultaneously
• Extensive computer skills (MS Word, Excel, Access, web browsing, networking, etc.)
• Working well in cooperating with others for the benefit of the company

Employee Offered Benefits

AFCFC’s benefits package includes group medical, dental, and vision health benefits; basic life and AD&D, flexible PTO, paid holiday, and 401k retirement plan with company match provision

Position Overview

The Customer Experience Specialist under Food Safety & Quality Assurance Team will play a vital role supporting the Legal & Compliance Department predominately in maintaining customer confidence by way of investigating all reported customer events, contacting customers, reporting a general liability matter and following through with appropriate resolution.

Key Responsibilities & Duties

• Corresponding with injured customers by telephone and/or in writing to promote premier customer service and provide quick resolution of claims
• Investigating reported customer events to ensure all necessary information is accurately captured should the customer assert a claim
• Managing all claims to ensure timely and equitable resolution
• Securing physical evidence related to customer events, to assist in claims handling and potential future litigation
• Coordinating with insurance adjusters, clients, field team members and internal department leads
• Providing prompt and continuous updates with key account partners
• Develop monthly, quarterly and annual reports
• Record minutes during group and/or department meetings
• Light filing

Qualifications & Skills

• High School Diploma required
• Associate of Arts Degree or higher preferred
• 2+ years of customer service or retail experience preferred
• General knowledge of food service and food safety processes preferred
• Proficient in MS Office applications
• Type a minimum of 45 WPM
• Excellent verbal and written communication
• Excellent auditory perception
• Excellent investigative and analytical skills
• High degree of maturity, discretion, tact and independent judgment
• Punctual and reliable
• Professional, articulate and team oriented
• Possess a high level of organizational expertise
• Highly meticulous
• Ability to adapt and excel in a fast-paced environment
• Ability to manage time efficiently and execute projects diligently
• Ability to work independently with little supervision

Employee Offered Benefits

AFCFC’s benefit package includes group medical, dental, and vision health benefits; basic life and AD&D, flexible PTO, paid holiday, and 401k retirement plan with company match provision

Position Overview

Hot Food Field Supervisor will directly supervise and coordinate activities of workers engaged in preparing and serving food.

Key Responsibilities & Duties

• Be an inspiration and motivate daily excellence
• Supervise and coordinate all culinary activities
• Oversee guest services and resolve issues
• Ensure a high quality of ingredients and food preparation
• Building sales and executing promotional programs
• Analyze sales trend and labor control
• Recruit and interview potential prospective Franchisee
• Interview, hire and train all field employees
• Oversee the daily operation of food service staff
• Monitor quality of products and services produced
• Adjust daily schedules for shift personnel to ensure optimal efficiency
• Manage inventory of ingredients and supplies
• Maintain health standards for raw and finished products
• Must be able to travel 95%+ of the time

Qualifications & Skills

• ServSafe Food Safety Manager Certification required
• Previous experience in food service or other related fields (3+ years of Multi-Unit Management experience preferred)
• Knowledge of common food safety practices
• Strong leadership qualities
• Must be dependable, reliable and motivated
• Ability to thrive in a fast-paced environment
• Excellent written and communication skills
• Strong attention to detail
• Shift flexibility (must be able to work closing shifts, holidays, and evenings as needed)
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds

Employee Offered Benefits

AFCFC’s benefit package includes group medical, dental, and vision health benefits; basic life and AD&D, flexible PTO, paid holiday, and 401k retirement plan with company match provision

Position Overview

Field Supervisor is responsible with managing AFCFC Corporate management food service counters and collaborating with the respective Assistant Regional Manager and Regional Manager. The position includes supervising, coordinating, and analyzing the operation of the assigned food service counter to function efficiently. These will include but not limited to the following:  Sushi, Sizzling Wok, Steam Table, Noodle Bars and Hot Bowl operations.

Key Responsibilities & Duties

Food Service Counter Coordination (50%)

• Manage operation task and hours
• Build sales and execute promotions/program
• Supervise opening/closing
• Manage inventory
• Handle customer’s complaints and feedback
• Communicate with store management daily
• Handle troubleshooting equipment problems
• Analyze sales trend and labor control
• Find potential prospective franchisee

Employee Oversight (30%)

• Coordinate employee schedule and hours
• Coordinate employee tasks
• Interview, hire, train and supervise employees
• Evaluate employees’ efficiency and productivity

Administrative Functions (20%)

• Submit assignments (schedules, pays, etc.) for employees
• Submit weekly data reports and business reports within company policy
• Send/receive data reports from the store

Qualifications & Skills

• Education: 4-year degree preferred
• Experience: Minimum 3 years’ experience in the food service industry as a chef
• Language: Fluent in English and computer skills
• Travel: Business travel up to 80%+ of the time
• Served Safe certified preferred
• Must have excellent customer service skills/self motivated

Employee Offered Benefits

AFCFC’s benefit package includes group medical, dental, and vision health benefits; basic life and AD&D, flexible PTO, paid holiday, and 401k retirement plan with company match provision

Position Overview

Regional Manager will oversee regional location including but not limited to Universities, Supermarkets, and Business accounts for our sushi bar operations. This role will support and train our contracted Franchisee’s in business growth for their operations in sales, food safety, and overall product quality. Regional Manager’s position will also assist the operation to adherence to all company standards and procedure, and also build relationships with our clients.

Key Responsibilities & Duties

• Meet sales, profit, quality and customer service goals
• Monitor product quality, sanitation/HACCP protocols and product compliance
• Train, develop, and motivate company Chefs and Contractors
• Visit stores regularly to inspect store operations
• Conduct annual performance appraisals
• Resolve client and customer satisfaction related issues
• Interface with existing clients to maintain satisfaction and retention
• Coordinate with AFC and clients for staffing and adhering to new store FDA regulations
• Travel 60% within your region
• Other duties as assigned

Qualifications & Skills

• Serv-Safe Certificate or County Food Managers Card
• Food Managers Certificate
• Bachelor’s Degree or related experience
• Proficiency in Microsoft Office
• Management experience
• Sushi experience preferable
• Strong organizational, written, and communication skills

Employee Offered Benefits

AFCFC’s benefit package includes group medical, dental, and vision health benefits; basic life and AD&D, flexible PTO, paid holiday, and 401k retirement plan with company match provision