This position is expected to report daily to the company’s headquarters in Rancho Dominguez, CA.

Position Overview

The General Manager of Operations will plan, direct, coordinate, and oversee operations activities in the organization, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization. Its role is important to lead the promotion of the company’s brand with integrity and superior knowledge of the business operation. The position will coach and guide the department administration and field operation teams to ensure AFC’s values and missions are carried out and fulfilled.

Key Responsibilities & Duties

• Oversees the activities of Business Operations Team, Franchise Recruitment Team, and as well as the Travel Team
• Directs and leads the Field Operation Department which includes Division Managers, Regional Managers, Assistant Regional Managers, and Field Supervisors
• Ensures the protection of AFC’s brand by all division members in stringent compliance with the company’s system standard.
• Analyzes sales and profitability reports to determine steps and ways to improve operation handling
• Establishes, implements, and communicates the strategic direction of the organization’s operations division.
• Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems.
• Collaborates with other divisions and departments to carry out the organization’s goals and objectives.
• Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
• Ensures that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organization’s business plan and vision.
• Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.
• Reviews and approves cost-control reports, cost estimates, and staffing requirements for projects.
• Establishes and administers the department’s budget.
• Presents periodic performance reports and metrics to the chief executive officer / president and other leadership.
• Maintains knowledge of emerging technologies and trends in operations management.
• Identifies training needs and ensures proper training is developed and provided.

• Recruits, interviews, hires, and trains management-level staff in the department.
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.
• Travel up to 25% as necessary for the operations
• Performs other related duties as assigned.

Qualifications & Skills

• Bachelor’s degree in Business Administration or other related field. MBA preferred.
• At least 10 years of industry-related experience including three years in upper management required.
• Multiple locations management experience in restaurant and/or grocery stores preferred.

• Excellent verbal and written communication skills.
• Strong supervisory and leadership skills.
• Extensive knowledge of the principles, procedures, and best practices in the industry.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Employee Offered Benefits

AFCFC’s benefit package includes group medical, dental, and vision health benefits; basic life and AD&D, flexible PTO, paid holiday, and 401k retirement plan with company match provision

Position Overview

Assistant Regional Manager will assist with business operations of franchised and corporate sushi bars. Some may include multiple concepts including hot food.

Key Responsibilities & Duties

• Assist with opening new location
• Visit, inspect and evaluate sushi bars to determine whether operation meets AFC standards
• Recruit for prospective franchisees
• Conduct market research
• Operate sushi bar until managed by franchisee
• Assist the Regional Manager in all aspects of the AFC business
• Conduct schedules for chefs and/or Field Supervisors
• Must be able to travel 50% of the time

Qualifications & Skills

• Minimum 4 – 6 years experience managing/supervising staff
• Must have previous experience in restaurant management and multi-line, preferably in sushi industry
• Experience in prepared packaged foods a plus
• Must be able to travel out of state for extended periods of time
• Must be a team player
• Must have good communication, oral, and written skills

Employee Offered Benefits

AFCFC’s benefit package includes group medical, dental, and vision health benefits; basic life and AD&D, flexible PTO, paid holiday, and 401k retirement plan with company match provision

Position Overview

Field Supervisor is responsible with managing AFCFC Corporate management food service counters and collaborating with the respective Assistant Regional Manager and Regional Manager. The position includes supervising, coordinating, and analyzing the operation of the assigned food service counter to function efficiently. These will include but not limited to the following:  Sushi, Sizzling Wok, Steam Table, Noodle Bars and Hot Bowl operations.

Key Responsibilities & Duties

Food Service Counter Coordination (50%)

• Manage operation task and hours
• Build sales and execute promotions/program
• Supervise opening/closing
• Manage inventory
• Handle customer’s complaints and feedback
• Communicate with store management daily
• Handle troubleshooting equipment problems
• Analyze sales trend and labor control
• Find potential prospective franchisee

Employee Oversight (30%)

• Coordinate employee schedule and hours
• Coordinate employee tasks
• Interview, hire, train and supervise employees
• Evaluate employees’ efficiency and productivity

Administrative Functions (20%)

• Submit assignments (schedules, pays, etc.) for employees
• Submit weekly data reports and business reports within company policy
• Send/receive data reports from the store

Qualifications & Skills

• Education: 4-year degree preferred
• Experience: Minimum 3 years’ experience in the food service industry as a chef
• Language: Fluent in English and computer skills
• Travel: Business travel up to 80%+ of the time
• Served Safe certified preferred
• Must have excellent customer service skills/self motivated

Employee Offered Benefits

AFCFC’s benefit package includes group medical, dental, and vision health benefits; basic life and AD&D, flexible PTO, paid holiday, and 401k retirement plan with company match provision

Position Overview
This position will function as a coordinator of franchise programs and assist in the execution. This position requires attention to detail, critical thinking, vision, and creativity in carrying out duties. Responsibilities will include daily activities, short-term, and long-term projects pertaining to client and franchisee matters.

This position also requires close communication with various department personnel to ensure matters are completed accurately and on time.

Primary Job Functions (85%)

• Assist the Division Manager in reinforcing new product, promotion, and concept roll out schedule
• Update Department project schedule per approvals and requests received
• Communicate signage needs to designers for creation, with specified deadlines.
• Ensure each team lead is fully aware of current and upcoming product, and promotion, implementations.
• Categorize concept operational manuals and recipes guides
• Follow up with participating personnel to gather the information needed
• Coordinate vital tasks required for AFC to attend industry tradeshows, in order to promote the company globally.
• Ensure AFC’s booth is appropriately staffed during setup and for the duration of the tradeshow, while still fully supporting the field staff.
• Support the search and development of regional commissary kitchens

Other Job Functions (15%)

• Additional projects as assigned.

Qualifications

• Education – Bachelor’s Degree, preferably in Business Administration
• Experience – At least 2 years of office experience preferably in food industry (prepared foods background), with experience in project coordination; schedule management; communication with varying levels of authority
• Languages/skills/abilities – Fluency in English; ability to work in a fast-paced environment; quick learner; positive attitude; time-management; detail oriented; ability to approach all tasks assigned in a systematic, disciplined, accurate, and thorough manner.

Employee Offered Benefits

AFCFC’s benefits package includes group medical, dental, and vision health benefits; basic life and AD&D, flexible PTO, paid holiday, and 401k retirement plan with company match provision

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Position Overview

Hot Food Field Supervisor will directly supervise and coordinate activities of workers engaged in preparing and serving food.

Key Responsibilities & Duties

• Be an inspiration and motivate daily excellence
• Supervise and coordinate all culinary activities
• Oversee guest services and resolve issues
• Ensure a high quality of ingredients and food preparation
• Building sales and executing promotional programs
• Analyze sales trend and labor control
• Recruit and interview potential prospective Franchisee
• Interview, hire and train all field employees
• Oversee the daily operation of food service staff
• Monitor quality of products and services produced
• Adjust daily schedules for shift personnel to ensure optimal efficiency
• Manage inventory of ingredients and supplies
• Maintain health standards for raw and finished products
• Must be able to travel 95%+ of the time

Qualifications & Skills

• ServSafe Food Safety Manager Certification required
• Previous experience in food service or other related fields (3+ years of Multi-Unit Management experience preferred)
• Knowledge of common food safety practices
• Strong leadership qualities
• Must be dependable, reliable and motivated
• Ability to thrive in a fast-paced environment
• Excellent written and communication skills
• Strong attention to detail
• Shift flexibility (must be able to work closing shifts, holidays, and evenings as needed)
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds

Employee Offered Benefits

AFCFC’s benefit package includes group medical, dental, and vision health benefits; basic life and AD&D, flexible PTO, paid holiday, and 401k retirement plan with company match provision

Position Overview

Field Supervisor is responsible with managing AFCFC Corporate management food service counters and collaborating with the respective Assistant Regional Manager and Regional Manager. The position includes supervising, coordinating, and analyzing the operation of the assigned food service counter to function efficiently. These will include but not limited to the following:  Sushi, Sizzling Wok, Steam Table, Noodle Bars and Hot Bowl operations.

Key Responsibilities & Duties

Food Service Counter Coordination (50%)

• Manage operation task and hours
• Build sales and execute promotions/program
• Supervise opening/closing
• Manage inventory
• Handle customer’s complaints and feedback
• Communicate with store management daily
• Handle troubleshooting equipment problems
• Analyze sales trend and labor control
• Find potential prospective franchisee

Employee Oversight (30%)

• Coordinate employee schedule and hours
• Coordinate employee tasks
• Interview, hire, train and supervise employees
• Evaluate employees’ efficiency and productivity

Administrative Functions (20%)

• Submit assignments (schedules, pays, etc.) for employees
• Submit weekly data reports and business reports within company policy
• Send/receive data reports from the store

Qualifications & Skills

• Education: 4-year degree preferred
• Experience: Minimum 3 years’ experience in the food service industry as a chef
• Language: Fluent in English and computer skills
• Travel: Business travel up to 80%+ of the time
• Served Safe certified preferred
• Must have excellent customer service skills/self motivated

Employee Offered Benefits

AFCFC’s benefit package includes group medical, dental, and vision health benefits; basic life and AD&D, flexible PTO, paid holiday, and 401k retirement plan with company match provision

Position Overview

A Regional Manager will promote the sushi and other Japanese/Asian cuisines offered to customers/clients through the company’s values and missions with integrity, confidence, and knowledge. This position will also promote, develop, coordinate, and oversee all aspects of operations of an assigned region. The role will be working closely with Assistant Regional Managers, Field Supervisors, and franchisees in the business operations and will report to the Division Manager and General Manager. Essential functions of the position are listed below and must be performed with or without reasonable accommodation.

Key Responsibilities & Duties

• To protect AFC brand by all division members in stringent compliance with AFC system standard.
• To build strong and loyal account base by offering only approved products and services.
• Review business operations of all concepts for all accounts. Discuss business operations, procedures, and strategies to franchisees and field management.
• Manage and review scheduling for all field staff and Assistant Regional Managers.
• Coordinate with Assistant Regional Managers and marketing department with opening locations and new concepts possibilities.
• Organize and communicate effectively with all departments as necessary to ensure completion of all assigned tasks and projects.
• Ensure Assistant Regional Managers and field staff training needs are met.
• Maximize sales and profitability.
• Communicate closely with Assistant Regional Managers and Field Supervisors on all aspects of operations.
• Follow-up on training with technique learned and food safety guidelines.
• Ensure all Assistant Regional Managers and Field Supervisors are fully competent on Hot Foods Operations.
• Manage scheduling and maintaining of proper inventory for operations.
• Make plans and set regional goals.
• Develop training program for prospective franchisees and Field staff to master the “Art of Cooking.”
• Manage and resolve operation’s critical issues even after hours, weekends, and holidays as necessary.
• Occasionally oversee and evaluate the operations after hours and as necessary.
• Represent the company in the field at all times by dressing and appearing in a neat, orderly, and well-groomed manner.
• Perform other related duties as assigned.

Qualifications & Skills

• Minimum of 4 – 6 years’ experience managing/supervising staff in a multi- unit environment
• Must have previous experience in restaurant management and multi-line, preferably in sushi industry
• Experience in prepared packaged food is a plus
• Must be able to travel out-of-state for extended periods of time
• Must have an excellent customer/client service skill
• Must be a team player
• Must have good communication, oral, and written skills
• Excellent time management, scheduling, managerial, and organizational skills.
• Excellent interpersonal skills with the ability to work well with a variety of personalities and under pressure.
  

Physical Demands

• Prolonged periods standing and walking up to 8 hours or more
• Frequent bending, lifting, pushing, pulling of products, material, etc.
• Must be able to move/lift up to 50 pounds at times

Employee Offered Benefits

AFCFC’s benefit package includes group medical, dental, and vision health benefits; basic life and AD&D, flexible PTO, paid holiday, and 401k retirement plan with company match provision