Position Overview

The Administrative Assistant position under the Food Safety & Quality Assurance Dept. plays a vital role supporting the Food Safety & Quality Assurance group predominately in the area of food safety compliance data analysis. Position offers both daily/routine tasks and opportunities to take part in special projects and team developments.

Key Responsibilities & Duties

• Respond to account, customer, and consumer requests via telephone and email in a timely manner
• Document all inquiries, requests, resolutions, and follow-up tasks
• Escalate inquiries and requests as necessary to the appropriate department, person, or external agency
• Display a courteous and empathetic attitude to all customers
• Compile, file, and record: customer and consumer claim reports, receiving logs data
• Develop and trend claims data and provide monthly and/or quarterly reports
• Receive, reconcile, and process customer and consumer claims
• Review claim investigations for completeness
• Record minutes during group and/or department meetings
• Provide support to other members of management and department as requested
• Perform other departmental tasks/projects as assigned

Qualifications & Skills

• Associates degree preferred
• At least one (1) year of customer service experience
• Two (2) to three (3) years of experience in an administrative role
• Proficient in Microsoft Office Suite or related software.
• Typing minimum of 45 WPM
• Excellent organizational skills and attention to detail
• Ability to function well in a high-paced and at times stressful environment
• Excellent time management skills with a proven ability to meet deadlines
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Ability to work independently with minimal supervision
• Professional, articulate, and team oriented
• Highly meticulous
• Punctual and reliable