Position Overview

The Claims Specialist under Food Safety & Quality Assurance Team will play a vital role supporting the Legal & Compliance Department predominately in maintaining customer confidence by way of investigating all reported customer events, contacting customers, reporting a general liability matter and following through with appropriate resolution.

Key Responsibilities & Duties

• Corresponding with injured customers by telephone and/or in writing to promote premier customer service and provide quick resolution of claims
• Investigating reported customer events to ensure all necessary information is accurately captured should the customer assert a claim
• Managing all claims to ensure timely and equitable resolution
• Securing physical evidence related to customer events, to assist in claims handling and potential future litigation
• Coordinating with insurance adjusters, field team members and internal department leads
• Providing prompt and continuous updates with key account partners
• Develop monthly, quarterly and annual reports
• Record minutes during group and/or department meetings

Qualifications & Skills

• High School Diploma required
• Associate of Arts Degree or higher preferred
• 2+ years of customer service or retail experience preferred
• General knowledge of food service and food safety processes preferred
• Proficient in MS Office applications
• Type a minimum of 45 WPM
• Excellent verbal and written communication
• Excellent investigative and analytical skills
• High degree of maturity, discretion, tact and independent judgment
• Punctual and reliable
• Professional, articulate and team oriented
• Possess a high level of organizational expertise
• Highly meticulous
• Ability to adapt and excel in a fast-paced environment
• Ability to manage time efficiently and execute projects diligently
• Ability to work independently with little supervision

Employee Offered Benefits

AFCFC’s benefit package includes group medical, dental, and vision health benefits; basic life and AD&D, flexible PTO, paid holiday, and 401k retirement plan with company match provision

Position Overview

A qualified Social Media Strategist will develop and implement a comprehensive social media strategy to support and improve online presence and brand awareness.

As a Social Media Strategist, you should have excellent project management and multitasking skills to handle all of our social media accounts in a cohesive way. Our ideal candidate will have a proven track record of brand development and will ensure our company web presence is aligned with our marketing strategies.

Key Responsibilities & Duties

• Design social media strategies to achieve marketing targets
• Manage, create and publish original, high-quality content
• Administer all company social media accounts ensuring up-to-date content
• Coordinate with product development teams and designers to ensure content is informative and engaging.
• Facilitate client-company communication (respond to queries, get reviews and organize chats and Q&A sessions)
• Prepare weekly and monthly reports on web traffic and ROI
• Monitor Search Engine Optimization (SEO) and user engagement and suggest content optimization
• Communicate with industry professionals via social media to create a strong network
• Stay up-to-date with new digital technologies, platforms and social media best practices
• Manage relationship with “Influencers” in the industry
• Utilize software platforms to maximize brand initiatives and provide key insights

Qualifications & Skills

• Bachelor’s degree in Marketing, Communication, or relevant field
• 3-5 years’ combined communication, social media and community management experience
• Strong understanding of social media landscape including Facebook, Instagram, Twitter, YouTube, Pinterest, Snapchat, etc. / emerging platforms
• Experience in food industry preferred
• Hands on experience using social media for brand awareness
• Understanding of SEO and web traffic metrics
• An ability to identify target audience preferences and build content to meet them
• Familiarity with web design and publishing
• Excellent multitasking skills
• Strong written and verbal communication skills

Employee Offered Benefits

AFCFC’s benefit package includes group medical, dental, and vision health benefits; basic life and AD&D, flexible PTO, paid holiday, and 401k retirement plan with company match provision

Position Overview

Nutrition & Labeling Compliance Coordinator will assist the Research and Development Team with handling tasks related to AFCFC’s product nutrition and ingredient disclosures to ensure compliance with regulations of the Food and Drug Administration (FDA) and any other applicable governmental agency, both domestically, in Canada, and Australia.

Key Responsibilities

Primary Job Functions (95%)

• Generate nutrition information and maintain/update database of recipes and nutritional facts.
• Assist franchisees and customers with inquiries regarding ingredients, nutrition, serving sizes and allergens.
• Maintain and update files of product specification sheets for domestic, Canadian, and Australian locations.
• Update nutritional fact chart—hard copy for sushi bars; digital copy for company website.
• Administer accuracy of ingredients listed on product labels for existing and new items (Ingredients, UPC, Net Weight, Price, Allergens).
• Ensure color menus, menu boards and item tags at all locations are up-to-date and follow state and federal regulations.
• Act as a consultant to ensure that vendors comply with governmental regulations in properly labeling the ingredients they supply to AFCFC and AFCI. This includes commercial package markings for USA, Canada and Australia as required by government authorities on imports and exports.
• Documentation management for AFC Domestic, Canadian, and Australian locations. Work closely with vendors to collect legal documentation including spec sheets, HACCP and third-party audits for new ingredients, and coordinate with Legal Department to ensure all documentation meets governmental regulations as well as AFC regulations.
• Stay current on updates and changes to regulations on product labeling and disclosure in USA, Canada and Australia.
• Maintain and update ingredient master list and ingredient online order for current and new products.
• Oversee recipes and ingredients for existing and new items including sushi and hot foods.
• Prepare, analyze, and maintain food cost calculations for items for USA, Canada, and Australia.
• Work with IT and Franchisee Services to ensure master ingredient list and online ordering system are up-to-date.

Other Job Functions (5%)

• Additional special projects as assigned.

Qualifications & Skills

• A Bachelor’s Degree
• At least 2 years of experience in the prepared foods industry
• Knowledge of Nutritional facts, allergens, and ingredients
• Computer Skills

Employee Offered Benefits

AFCFC’s benefit package includes group medical, dental, and vision benefits, basic life and AD&D, flexible PTO, paid holiday, and 401k retirement plan with company match provision.

Position Overview

Assistant Regional Manager will assist with business operations of franchised and corporate sushi bars. Some may include multiple concepts including hot food.

Key Responsibilities & Duties

• Assist with opening new location
• Visit, inspect and evaluate sushi bars to determine whether operation meets AFC standards
• Recruit for prospective franchisees
• Conduct market research
• Operate sushi bar until managed by franchisee
• Assist the Regional Manager in all aspects of the AFC business
• Conduct schedules for chefs and/or Field Supervisors
• Must be able to travel 50% of the time

Qualifications & Skills

• Minimum 4 – 6 years experience managing/supervising staff
• Must have previous experience in restaurant management and multi-line, preferably in sushi industry
• Experience in prepared packaged foods a plus
• Must be able to travel out of state for extended periods of time
• Must be a team player
• Must have good communication, oral, and written skills

Employee Offered Benefits

AFCFC’s benefit package includes group medical, dental, and vision health benefits; basic life and AD&D, flexible PTO, paid holiday, and 401k retirement plan with company match provision

Position Overview

Temporary Sushi Chefs’ assignments are in various AFCFC sushi bars around the nation. Responsibilities include operating sushi bar and/or hot foods service counters under AFC corporate management (AFC Mgmt.) until assignment ends. Training will be provided during a 2-week orientation at AFC Headquarters.

Key Responsibilities & Duties

• Open sushi bar and/or hot food service counter i.e. Sizzling Wok, Steam Table or Hot Bowl
• Make sushi items and/or hot foods
• Post applicable promotional displays (posters, banners, etc.)
• Promote food product by demonstration/sampling
• Close sushi bar and/or hot food service counter
• Other duties as assigned

Qualifications & Skills

• High school diploma/GED preferred
• Minimum 3 years experience as a sushi chef
• Knowledge of sushi making and safe handling of food
• Served Safe certified preferred
• Must have excellent customer service skills
• Must take initiative and be able to work efficiently with minimal supervision
• Must be detail oriented

Position Overview

Food Safety Auditor will oversee and routinely conduct inspections of franchise locations to ensure safety and sanitation procedures and regulations are maintained and compliant to SSOP, store requirements, and the state and local laws.

Key Responsibilities & Duties

• Oversee food safety and sanitation procedures for retail food service establishments
• Conduct routine inspections of franchise locations to determine compliance with SSOP, store requirements, and state and local laws
• Educate operators during routine visits on food safety, internal policies, and operational procedures
• Conduct investigations on reported matters of product quality, food service operation compliance and related categories
• Lead Food Safety Training/Discussion sessions with operators and partners
• Establish, develop, and maintain alliances with regulatory and industry partners

Qualifications & Skills

• BA/BS Degree in Biology, Food Science, Environmental Health, Microbiology, or related field
• A minimum of two years of food safety experience
• Knowledge in food safety (Retail Food Code) is required
• REHS/RS or CP-FS credential is a plus
• Experience in retail food service is a plus
• Must have a valid driver’s license and maintain an excellent Motor Vehicle Record
• Overnight travel per month—extensive
• Ability to work nights, weekends, and holidays
• Ability to manage time efficiently and execute projects diligently
• Fluent in Microsoft applications: Word, Excel, PowerPoint, Outlook
• Must have excellent oral and written communication skills; be able to converse calmly and effectively during crisis situations

Employee Offered Benefits

AFCFC’s benefit package includes group medical, dental, and vision health benefits; basic life and AD&D, flexible PTO, paid holiday, and 401k retirement plan with company match provision.